Cart

Policy

  1. Return / Exchange

    At Muscat Computer, customer satisfaction is our top priority. Our 14-day return policy ensures your peace of mind. While change of mind returns aren't applicable, if you receive a defective product, contact us for a hassle-free resolution. We're committed to making your experience seamless and satisfying. Trust Muscat Computer for quality and customer care.

    Fill out Product Refund form in case of any item return / exchange.

  2. Warranty

    Discover worry-free ownership with [Muscat Computer! Our straightforward warranty policy ensures a seamless experience. Backed by the Manufacturer, Supplier, and Distributor, your coverage kicks in from day one. Keep an eye out for the "Warranty Card Issued" with your invoice, and hold onto that original invoice for hassle-free claims. Before you leave, inspect your purchase; our warranty covers you from the receipt's creation. Note that weather-related damage and mishandling during sale may impact claims. Plus, our policy doesn't cover power surges or accidental damage. For any questions, our customer service team is here to help. Thanks for choosing Muscat Computer — your peace of mind partner!

  3. Expected Delivery

    We use reputed courier like Postex to transport products from within Pakistan. Normally within 3-5 working days of receiving your order, we’ll deliver it to the address you gave us when you made the purchase on our website. In case of delay in delivery due to unforeseen circumstances, the customer is expected to cooperate and wait for their order. All products are shipped on our risk with delivery time applicable. We reserve the right to decline replacement if damage during shipping is very minor & negligible. It is recommended to record a video of unboxing for relevant proof of damage.

  4. Cancellation

    Thank you for visiting Muscat Computer and for your interest in our Products We strive to ensure that you are completely satisfied with your purchase. However, we understand that circumstances may arise that require you to cancel your order. Please review our cancellation policy outlined below. 1. General Cancellation Policy Order Cancellation: You may cancel your order within day of placing it for a full refund. To initiate a cancellation, please contact our customer service team at 03002624410 2. Refund Process Eligible Refunds: For orders and canceled within the allowed time frames, a full refund will be issued back to the original payment method within 1 days of confirming your cancellation request. Non-Refundable Fees: Certain fees may be non-refundable, including [Credit card fees]. 3. How to Cancel To cancel your order: Contact Customer Support: Reach out to our customer support team via [email protected], 03002624410 providing your order number and details regarding your cancellation. 5. Contact Us If you have any questions or concerns regarding our cancellation policy, please do not hesitate to reach out to us: Email: [email protected] Phone: 03002624410 Address: Shop F-50, 1st Floor, Regal Trade Square, Regal Chowk, Saddar, Karachi Thank you for choosing Muscat Computer. We appreciate your business!